One of the things that is very important to us is running a friendly company that does good things. Along these lines, we want to offer upfront, honest, and swift customer service.
If this list of FAQs does not answer your question or resolve your problem, please email us at
Please also feel free to contact us with any feedback, suggestions, or other questions. We would love to hear from you!
About the Service
- What is your return policy?
- What is your cancellation policy?
- Do you ship anywhere?
- Do you sell subscriptions?
- How soon will the first package arrive?
- Is shipping free?
- Can I change the shipping address for the monthly delivery option?
- Can I get this delivered to a child of whom I am not the parent?
If the box you or your child receives contains damaged or incorrect product, we will of course replace the goods right away. Being shipped from abroad, though, a bit of wear and tear on the shipping box should be expected (and was intended to add to the fun of a delivery from abroad!).
If you receive damaged goods, please email us as soon as you receive them. In the email, please include your purchase number, as well as a photo of the damaged goods. Once we agree that the goods you received were damaged, we will ship a new order for you at no cost.
If you receive the incorrect goods, please email us with your purchase number and tell us what you received that was incorrect. To speed the process, please also include a photograph of the incorrect product. Once we agree that you did in fact receive the incorrect product, we will ship the correct product right away.
If you wish to return the product after receiving it, you will need to email us within 10 days of receiving your package to let us know you are returning the goods, along with your purchase number. After receiving this email, we will respond with a domestic address to which you can ship the goods. After we receive your returned goods and determine they haven’t been read, copied, or used to a great extent, we will credit your card for the entire purchase amount.
Yes! Our location makes shipping costs (included in price) very similar to North and South America, Europe, Africa, and Australia. If you are in Eastern Asia, send us a message and we can figure out a cheaper price for you. If you are in Antarctica, please note that our books and gifts are not suitable for penguins.
About the Books
- For which age group were the books written?
- How were the books researched?
- Can I buy these books in a bookstore?
- Are the books political?
- Do the books have any objectionable content?
- How many books are there?
We wrote the books to be right around the 4th or 5th grade level. Don’t feel bad if you like the books too, though! They are fun!
To understand the culture and ways of thinking and being for each installment, the author relied on either personal experience in the target country or extensive research of the target country, including interviewing locals and expats residing there.
About Crameye’s World
- Is the site safe for my child?
- Can I request something my child posted be taken down?
- How often will content be updated?
Very! Please read our Privacy and Safety Policy.
Of course. Just send us an email with a description of the post you want taken down.
About the Company
Yes. The owner of the company, Andrew Bliss, is an American citizen who holds permanent residency in Taiwan. He founded the company as a limited liability company in Taiwan. As the company grows, however, we will be opening an office and distribution center in the USA, while maintaining our location in Taiwan as the base for our international education arm of the company.
More and more people! Right now, our team is made up of people around the world, located in the USA, Taiwan, Germany, Switzerland, New Zealand, France, and Canada.
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